What We Have Covered So Far

🔧 Team Structure & Role Clarity

• Proposed new structure:
• • BD + Account Manager + Sales Support
    
  • • Previously brand managers had to handle everything themselves
    • Now we have BD lead assisted by key acc managers and sales support accordingly
    • Depending on scale of the brand, number brands a BD will handle will be different 
• Mapped out ideal future-state process flows and responsibilities for:
• • BD
    
  • R&D
    
    
    
  • QA
    
  • Standard Project Sales
    
    
    
    
    
  • Standard Products w/ Customisation needs
  • QS
    
  • BD for Brands w/o Guidelines
    
• Created, reviewed and expanded scopes for:
• • QS (Quantity Surveyor – holding name) & Sales Support

📈 Sales Process & Project Flow

• Reviewed full sales process from BD to final customer delivery
• Developed Standard Project Sales Process
• Added process flow tabs to be worked on in the future for:
• • Tendering
  • Legal
  • Marketing

🗂️ Resource & Knowledge Management

• Identified the need for a shared Resource Library across departments, including:
• • Brand Information
  • Country Regulations & Localisation
  • Company Documents for Portal Registration

🧭 Department Expectations & Communication

• Set expectation for each department to manage their own deliverables and provide timely updates to Sales
• • If maintained, the hiring of a dedicated Project Manager will not be required for Sales team
• A need for regular alignment between department heads to align on these expectations into team processes

Topics to be Discussed w/ Management

• Confirm with COO on amount of Operations Blue Lake involvement, given the cross-department impact
• • Expectation for R&D team members
  • R&D possibility on improving processes to reduce rework
  • Possibility of Sales Support monitoring of production & project manage a bit more
• Sample shipment / visit debate on whether KHK can bear this?
• Need of a legal team
• Discussing viability of Malaysia-based QS
• • Able to travel easily & at short notice
  • Able to speak English & Mandarin to work closely with both Malaysia and China teams
• Discussing viability of hiring Malaysia-based Operations Manager if ERP PM can't cover this role